FAQs - Completing the caselist

Can I submit a partial update and come back to completing the remainder of the Caselist later?

Yes, you can submit a partly completed Caselist but please ensure that you have provided a complete update for each of the clients that you are trying to update, approve and submit. You can always access your Caselist at a later date and update the remaining clients.

I tried to mark a client as “Instruction - case closed” with zero fees (and nothing previously billed) but I got an error message. Why is that?

The software assumes that a client who instructs will generate billable work and therefore it requires the bill to be reported before closing the matter.

Why have I not received a Caselist this month?

In order to reduce administration, you will not receive a Caselist if there are no ongoing instructions. You will receive your next Caselist when the next client instructs your firm.

I have ongoing instructions, but still haven’t received a Caselist, why?

Please check your Spam folder in the event that it got filtered there by your email software. Be sure to add This email address is being protected from spambots. You need JavaScript enabled to view it. to your Safe Sender list.

I made an error when submitting the Caselist, can I alter it?

If your Caselist has not been processed, you can access your Caselist by clicking on the link sent to you and amend it.

It looks like the Caselist has been processed, is there anything else I can do?

If your caselist has been processed, contact a member of the Contact Law accounts team and let us know of the changes that need to be made.
Important information

For [selected AoL] law, solicitors will charge a minimum fee of £250 to provide an initial consultation and written opinion on your case. We have a number of recommended law firms in our network who could provide this service to you at the most competitive price. If you would like to proceed, click ‘Paid advice’ below and one of our advisors will call you on a free-of-charge basis to discuss this further with you.